I registered but didn't receive my account activation email. What should I do?

Activation emails usually arrive within 10 minutes. First, check your spam or junk folder. If it's not there, try using the 'forgotten your password?' link on the sign-in page, as this will also send an activation link.

Background

To complete your registration, you must click the activation link sent to your registered email address. This verifies your email. If the email is blocked or delayed, using the password reset function is a common workaround to get a valid link.

Steps

What to do if you've not received an account activation email

1. Wait at least 10 minutes after registering.
2. Check your email inbox, including spam and junk folders, for an email from NQC.
3. If found, click the activation link inside the email to access your dashboard.
4. If not found, go to the NQC sign-in page.
5. Select the 'forgotten your password?' link.
6. Enter the email address associated with your NQC account.
7. Select 'Send'.
8. Check your email inbox (including spam/junk folders) for a password reset email from NQC.
9. Click the link in the email.
10. Follow the instructions on the page to create and confirm your new password.
11. If you don't receive the email, check the troubleshooting FAQ for steps on preventing our emails from going into spam or junk folders.

How is the SAQ 5.0 scored and rated?

SAQ 5.0 results show two main indicators: a 'SAQ Rating' (Rating A-F) based on mandatory questions for your industry and headcount size, and a 'Sustainability Score' percentage reflecting performance across all mandatory answered questions.

Background

The SAQ 5.0 rating reflects how well you meet the essential sustainability requirements for your specific industry sector.
SAQ Rating:
A: 100% (Green)
B: 80% - 99% (Green)
C: 60% - 79% (Amber)
D: 40% - 59% (Amber)
E: 20% - 39% (Red)
F: Below 20% (Red)
Sustainability Score: This percentage shows your overall performance, including mandatory questions you answered, similar to previous SAQ versions.

Steps

To view your scoring results in detail:

1. Sign in to your NQC account.
2. Find the completed questionnaire that you want to view the rating for on your Dashboard (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. On the 'Overview' screen, you will see your SAQ 5.0 rating as well as a breakdown chart showing your rating for each sustainability section within the SAQ 5.0 questionnaire.
5. If a customer has set a minimum requirement that your current SAQ 5.0 response does not yet meet, this will appear as an 'Outstanding minimum requirement' on this page.
6. To update your SAQ 5.0 questionnaire response-either to improve your rating or to meet your customer's minimum requirement-select the 'Update' button on questionnaire tile.

How do I set up two-factor authentication (2FA) for my account?

You can enable 2FA in your user account settings. You will need an authenticator app on your mobile phone to complete the setup.

Background

Two-factor authentication adds an extra layer of security to your account. Instead of just using your password (single-factor), 2FA requires a second verification step - usually a code from an authenticator app on your phone. This makes it much harder for unauthorized users to access your account.

Steps

To set up two-factor authentication (2FA)

1. Sign in to your NQC account.
2. Select your initials in the top right corner of the screen.
3. Select 'Account settings'.
4. Choose 'Account' from the dropdown menu and scroll to the 'Security' section.
5. Select 'Enable two-factor authentication'.
6. Enter your mobile phone number to link it to your authenticator app.
7. Enter the verification code sent to your mobile number in the 'Enter the verification code' box.
8. Select 'verify'.
9. Open the authenticator app on your mobile phone and scan the QR code shown on the screen.
10. Once linked, sign out of your NQC account (Select your initials in the top right corner of the screen and choose 'sign out').
11. Go to the Sign in page and enter your username and password.
12. You will be prompted to create and confirm a new 4-digit PIN.
13. Enter the 6-digit code currently displayed in your authenticator app.
14. Select 'Sign in'.
15. For future logins, you will need to enter your 4-digit PIN and the current 6-digit code from your authenticator app.

What is a DUNS number, and why do I need one for NQC?

A DUNS number is a unique nine-digit identifier for businesses, provided by Dun & Bradstreet. It's used globally to identify companies. NQC requires it as the primary identifier during registration and for completing the SAQ 5.0 to ensure your customers can correctly identify your business.

Background

Using the DUNS number helps standardise supplier identification on the platform. There is no charge for an organization to obtain a DUNS number from Dun & Bradstreet.

Steps

To find or request a DUNS number

Visit the Dun & Bradstreet website. A general starting point is the D&B D-U-N-S Number Lookup/Request page
(search online for "Dun & Bradstreet D-U-N-S Number request").

Specific regional links may also be helpful:

• Germany: dnb.com/de-de/upik/
• USA: dnb.com/duns-number/lookup.html
• China: dnb.com.cn
• Latin America: cialdnb.com/d-u-n-s-number/
• UK: dnb.co.uk/duns-number/lookup.html
• Other countries: dnb.co.uk/choose-your-country.html

What can different user permissions do in my organization's account?

NQC uses permissions to control what different users in your organization can see and do on the platform. Permissions ensure that users only access information relevant to their responsibilities. Your organization's 'User Manager' assigns these permissions.

Background

Assigning permissions helps manage data security and ensures users only access information relevant to their responsibilities. Your organization's 'User Manager(s)' assigns these roles. Customer specific roles include:

For Supplier Accounts
Responder - Needed to start and/or respond to questionnaires.
Submitter - Needed to submit questionnaires for validation.
Viewer - Needed to view data provided by other users in questionnaires.
Assessor - Needed to continue questionnaires started by other users, assign questionnaires, and lock/unlock answers within an HQ template.
Buyer Manager - Needed to manage relationships with customers/buyers.
User Manager - Needed to manage users in your organization, including adding/deactivating users and updating their permissions.

For Buyer Accounts
Category Supplier Manager - View supplier data and manage supplier relationships for selected categories.
Campaign Manager - Create and manage campaigns and invitations to suppliers.
Supplier Manager - View supplier data and manage supplier relationships.
Buyer Manager - (Only appears for Supplier accounts - therefore omitted for buyers.)
User Manager - Manage users and control access.
Supply Chain Manager - Access supply chain screens and map supplier relationships.
Billing Manager - Access billing information for the organization.
Exporter - Export data in bulk from the platform.

Steps

To check your own permissions:

1. Sign in to your NQC account.
2. Select your initials in the top right corner of the screen.
3. Select 'Account settings'.
4. Choose 'Permissions' from the dropdown menu to see your level of access.

To check the permissions of other users (only possible if you are a User Manager):

1. Sign in to your NQC account.
2. On your dashboard, select 'Users' from the Options menu on the right side.
3. This screen shows all existing users. Select the user's name to view their settings, change their permissions, or disable their account.