What should I do if I'm not receiving emails from NQC?

To make sure you always receive our emails, you should add our sending domain, nqc.com, to your email safe sender list.

Background

Sometimes, email providers may send important messages to your spam or junk folder. By adding our NQC domain to your safe sender list, you are telling your email provider that our messages are important and should always be delivered directly to your main inbox. This will prevent you from missing important notifications and requests from NQC.

Steps

If you don't receive our emails, please check the following:

1. Check your spam or junk folder: If you find an email from us there, mark it as 'Not Spam'.

For Outlook Users:

1. Click the Settings icon in the top-right corner.
2. In the menu, click 'Mail' and then 'Junk email'.
3. Under the 'Safe senders and domains' section, click '+Add'.
4. Type nqc.com and press 'Enter'.
5. Click the 'Save' button at the top.

For Gmail Users:

1. Click the Settings icon in the top-right corner, then click 'See all settings'.
2. Go to the 'Filters and Blocked Addresses' tab.
3. Click 'Create a new filter'.
4. In the 'From' field, type nqc.com.
5. Click 'Create filter'.
6. Check the box next to 'Never send it to Spam'.
7. Click the final 'Create filter' button to save.

For Other Email Providers:

1. Look in your settings for options like 'Safe Senders', 'Filters', or 'Rules'. The goal is to create a rule to ensure that messages from @nqc.com are always delivered to your inbox.

My invitation code is invalid or isn't working. What's wrong?

An invitation code may show as invalid if it has already been used to start a new questionnaire.

Background

An invitation code may show as invalid for a number of reasons. The most common reason is if it has already been used to start a new questionnaire either by yourself or a colleague. Follow the steps to check if a questionnaire already exists on your account against which the invitation code has been used.

Steps

If you receive an error when entering an invitation code:

1. Check that you have entered the correct invitation code. Invitation codes are usually included within the email about the request.
2. If you continue to receive an invitation code error, use our chat service for support.

To find and share an existing questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Find the existing questionnaire on your Dashboard (use filters and search if needed).
3. Select the 'Share' icon on the questionnaire tile.
4. Choose the option to 'Enter invitation code'.
5. Enter the invitation code that is in the email request from your customer.
6. Select 'Share' to complete the action.
7. If the questionnaire is not yet complete, you must answer the remaining questions and submit for validation.

To start a new questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Select 'Enter invitation code' on the top right side of your Dashboard.
3. Choose the option to 'Enter invitation code'.
4. Enter the invitation code that is in the email request from your customer.
5. Select 'Share' to complete the action.
6. Complete the questionnaire and submit for validation.

How can I improve my SAQ 5.0 rating?

Improve your SAQ 5.0 Rating by addressing validation feedback (like evidence or declaration gaps) and by addressing any minimum requirements that one or more of your customers may have set. Ensure that you answer all mandatory questions positively with the correct supporting evidence. Be careful to ensure you fully review and select only those policy areas that are explicitly covered within your policy documents.

Background

You can iteratively improve your SAQ 5.0 Rating. The validation process provides specific feedback. Addressing an evidence gap (where evidence was insufficient) or a declaration gap (where you missed selecting an answer that your evidence covered) can positively impact your SAQ 5.0 Rating.
Focusing on the mandatory questions is important as these directly contribute to your SAQ 5.0 Rating. Optional questions provide additional insights for your customers but do not directly influence the SAQ 5.0 Rating.

Steps

To view your questionnaire results and any gaps identified during validation:

1. Sign in to your NQC account.
2. On your 'Dashboard', find the completed questionnaire you want to view (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. Select the 'Answers' tab.
5. If any gaps were identified during validation, they will be listed at the top of the 'Answers' tab. Select an individual gap to learn more.
6. A gap may indicate:
   • an evidence gap - the uploaded evidence was not acceptable, or
   • a declaration gap - the validator found relevant policy information in your evidence that you did not declare in your answers.
   
   In both cases, you should update your questionnaire response to address the gaps.
   


7. Select the 'Update' icon on the top right of the questionnaire tile to make changes.


8. Navigate to the questions flagged in the validator feedback and upload improved evidence (for evidence gaps) or declare the correct policy options (for declaration gaps).

How do I ensure that SAQ 5.0 answers and evidence remains consistent across all SAQ 5.0 questionnaires on my organisation account?

You can complete an SAQ 5.0 questionnaire on your headquarter location on your organisation account and once it has been completed and validated, you can use the response as a template for all other questionnaires on your account. You do this by locking specific answers which are then automatically applied to all other SAQs on your organisation account.

Background

This SAQ 5.0 HQ template feature helps ensure that standard company policies or evidence are used consistently across different sites or divisions completing their own SAQs on the same platform organisation account. You can either 'lock' an answer in the HQ template which makes it read-only in other SAQs, or you can create a template answer to a question and allow it to be edited. Both options promote consistency and uniformity in your sustainability performance reporting. Only the completed SAQ 5.0 questionnaire, which is on your Headquarters location, can be used as a template questionnaire response.

Steps

To make use of the HQ template functionality (Assessor permission required)

1. Sign in to your NQC account.
2. Find the completed SAQ 5.0 questionnaire for your headquarters location on your dashboard (the location address will be abbreviated with HQ - use filters and search if needed).
3. Click on the HQ questionnaire tile to go to the questionnaire details.
4. Select the 'Answers' tab.
5. Select the relevant section of the questionnaire answers to view individual questions and answers.
6. For each answer you want to set as a template response, select 'Lock HQ template answer'.
7. Confirm your choice to lock when prompted.
8. Repeat the step for all answers that you want to set as your template response.

How do I become a customer?

If your organisation wants to use NQC to run supply chain due diligence and invite suppliers to complete questionnaires, you'll need to register for a Buyer Account. Please email us at sales@nqc.com to get you setup.

Background

Buyer Accounts provide access to tools for managing risk, monitoring supplier performance, generating analytics, and issuing Questionnaire requests.
Supplier accounts are free and allow suppliers to respond - buyer accounts provide the features needed to run the due-diligence process.

Steps

To become a customer (Buyer Account), please email us at sales@nqc.com