I registered but didn't receive my account activation email. What should I do?

Activation emails usually arrive within 10 minutes. First, check your spam or junk folder. If it's not there, try using the 'forgotten your password?' link on the sign-in page, as this will also send an activation link.

Background

To complete your registration, you must click the activation link sent to your registered email address. This verifies your email. If the email is blocked or delayed, using the password reset function is a common workaround to get a valid link.

Steps

What to do if you've not received an account activation email

1. Wait at least 10 minutes after registering.
2. Check your email inbox, including spam and junk folders, for an email from NQC.
3. If found, click the activation link inside the email to access your dashboard.
4. If not found, go to the NQC sign-in page.
5. Select the 'forgotten your password?' link.
6. Enter the email address associated with your NQC account.
7. Select 'Send'.
8. Check your email inbox (including spam/junk folders) for a password reset email from NQC.
9. Click the link in the email.
10. Follow the instructions on the page to create and confirm your new password.
11. If you don't receive the email, check the troubleshooting FAQ for steps on preventing our emails from going into spam or junk folders.

How is the SAQ 5.0 scored and rated?

SAQ 5.0 results show two main indicators: a 'SAQ Rating' (Rating A-F) based on mandatory questions for your industry and headcount size, and a 'Sustainability Score' percentage reflecting performance across all mandatory answered questions.

Background

The SAQ 5.0 rating reflects how well you meet the essential sustainability requirements for your specific industry sector.
SAQ Rating:
A: 100% (Green)
B: 80% - 99% (Green)
C: 60% - 79% (Amber)
D: 40% - 59% (Amber)
E: 20% - 39% (Red)
F: Below 20% (Red)
Sustainability Score: This percentage shows your overall performance, including mandatory questions you answered, similar to previous SAQ versions.

Steps

To view your scoring results in detail:

1. Sign in to your NQC account.
2. Find the completed questionnaire that you want to view the rating for on your Dashboard (use filters and search if needed).
3. Select the questionnaire tile to go to the questionnaire overview page.
4. On the 'Overview' screen, you will see your SAQ 5.0 rating as well as a breakdown chart showing your rating for each sustainability section within the SAQ 5.0 questionnaire.
5. If a customer has set a minimum requirement that your current SAQ 5.0 response does not yet meet, this will appear as an 'Outstanding minimum requirement' on this page.
6. To update your SAQ 5.0 questionnaire response-either to improve your rating or to meet your customer's minimum requirement-select the 'Update' button on questionnaire tile.

How do I access or start the SAQ 5.0 questionnaire?

If you have completed an SAQ 5.0 questionnaire, you can view and update it, at any time. If you have been asked to complete a SAQ 5.0 questionnaire by a customer, you should use the invitation code that was included in the email about the customer request. Alternatively, you can complete an SAQ 5.0 questionnaire and obtain an SAQ Rating, without waiting to be invited, at any time.

Background

When SAQ 5.0 was launched, existing completed SAQs (like SAQ 4.0) were transitioned. Their scores were kept but marked with a 'U' for 'Unclassified'. To get an official SAQ 5.0 rating, you must 'Update' the questionnaire, review previous answers, and respond to the new/changed questions.

Steps

To view a questionnaire that you have already completed

1. Sign in to your NQC account.
2. Find the completed questionnaire on your dashboard (use filters and search if needed).
3. If you want to update a previously completed questionnaire, select the 'Update' button on the questionnaire tile.
4. Progress through the questionnaire and edit the answers that you want to change.
5. Once you have made all the updates needed, make sure you submit your SAQ 5.0 questionnaire response for validation in order to receive an updated SAQ Rating.

To start a new questionnaire using an invitation code

1. Sign in to your NQC account.
2. Select 'Enter invitation code' on the top right side of your Dashboard.
3. Choose the option to 'Enter invitation code'.
4. Enter the invitation code that is in the email request from your customer.
5. Select 'Share' to complete the action.
6. Complete the questionnaire and submit for validation.

What is a DUNS number, and why do I need one for NQC?

A DUNS number is a unique nine-digit identifier for businesses, provided by Dun & Bradstreet. It's used globally to identify companies. NQC requires it as the primary identifier during registration and for completing the SAQ 5.0 to ensure your customers can correctly identify your business.

Background

Using the DUNS number helps standardise supplier identification on the platform. There is no charge for an organization to obtain a DUNS number from Dun & Bradstreet.

Steps

To find or request a DUNS number

Visit the Dun & Bradstreet website. A general starting point is the D&B D-U-N-S Number Lookup/Request page
(search online for "Dun & Bradstreet D-U-N-S Number request").

Specific regional links may also be helpful:

• Germany: dnb.com/de-de/upik/
• USA: dnb.com/duns-number/lookup.html
• China: dnb.com.cn
• Latin America: cialdnb.com/d-u-n-s-number/
• UK: dnb.co.uk/duns-number/lookup.html
• Other countries: dnb.co.uk/choose-your-country.html

I don't have a DUNS number. What should I do?

If you don't have your DUNS number yet, we can either help you to find the correct one or we can provide you with a temporary one.

Background

NQC requires a DUNS number for completing the SAQ 5.0 to ensure your customers can correctly identify your business. There is no charge for an organization to obtain a DUNS number from Dun & Bradstreet. If you need to complete an SAQ 5.0 urgently and don't have your DUNS number yet, we can provide you with a temporary number.

Steps

To find or request a DUNS number

Visit the Dun & Bradstreet website. A general starting point is the D&B
D-U-N-S Number Lookup/Request page (search online for
"Dun & Bradstreet D-U-N-S Number request").

Specific regional links may also be helpful:

• Germany: dnb.com/de-de/upik/
• USA: dnb.com/duns-number/lookup.html
• China: dnb.com.cn
• Latin America: cialdnb.com/d-u-n-s-number/
• UK: dnb.co.uk/duns-number/lookup.html
• Other countries: dnb.co.uk/choose-your-country.html

If you require a temporary DUNS number, please raise a ticket:

1. Click your initials in the top-right corner.
2. Click Tickets.
3. Click Raise a new ticket.
4. Select Getting Started from the drop-down menu.
5. Select None of these questions help - Raise a new ticket.
6. Provide your details in the ticket (Name, Organization, Email, and request for a temporary DUNS number).
7. Click Send.