How can I view the supply chain map and data for my product?

After you've submitted information via the Supply Chain Mapper, you can view the mapped data by finding your product Supply Chain Mapper questionnaire on the dashboard and selecting the 'View supply chain' icon on the questionnaire tile. Visibility increases as your suppliers respond.

Background

The platform provides interactive views of your product's supply chain, including component locations on a map and a hierarchical breakdown. Remember, you will see your direct suppliers' but sub-tier information is anonymized for confidentiality.

Steps

To view a supply chain for a product:

1. Sign in to your NQC account.
2. On your 'Dashboard', find the completed Supply Chain Mapper questionnaire for the product you want to view (use filters and search if needed).
3. Select the 'View supply chain' icon on the questionnaire tile for the product.

Explore the available views:

• 'Component map': Shows geographic locations.
• 'Component hierarchy': Shows the tiered structure.
• 'Component list': Provides a table overview.

How do I update an invitation in my Supply Chain Mapper?

Update an invitation by clicking 'Update' on your Supply Chain Mapper, download the previous template you uploaded, change your supplier's information as needed within this file, upload this updated CSV file in your Supply Chain Mapper, and click 'Start'.

Background

Updating the CSV file is how you edit and manage the invitations to your suppliers within your Supply Chain Mapper. It is important to always communicate with each point of contact in your supplier's organization before entering their email in your Supply Chain Mapper to ensure they are aware of the request. Do not change the product part name/scope of any components that your suppliers have already completed, as this will un-link them from your Supply Chain Mapper.

Steps

To update an invitation in your Supply Chain Mapper:

1. Sign in to your NQC account.
2. On the 'My questionnaires' tab on your Dashboard, find the completed Supply Chain Mapper questionnaire for the product you want to update (use filters and search if needed).
3. Scroll to the bottom of the page and click the name of your previously uploaded file to download it.
4. Open the downloaded file and update the supplier organisation, location, and part information as needed. Ensure new supplier contacts have been informed about the request. Do not change the part name of any product already responded to, as this will unlink it from your supply chain.
5. Save the file in a .csv format.
6. Return to your Supply Chain Mapper and remove the previous file.
7. Upload the new file into your Supply Chain Mapper.
8. Click 'Start' at the bottom of the page and click 'Yes' when prompted.

Why did I receive an email invitation for a 'supply chain initiative'?

You received a request because one of your customers is using the NQC platform to map their supply chain. They require high-level product and supplier information from you as part of their supply chain due diligence efforts.

Background

Responding to your customer's request demonstrates your commitment to due diligence. You also benefit by gaining visibility into your own sub-tier suppliers through the NQC platform as the supply chain builds. Responding shows commitment to your customer's initiative.

Steps

To respond to a request for supply chain information:

1. Find the invitation email (from notifications@NQC.com).
2. Click the 'GET STARTED' link in the email.
3. Sign in or register on the NQC platform.
4. If you use the link in the email, you'll be directed straight into the Supply Chain Mapper page.
5. Otherwise, select 'Enter invitation code' on the top right side of your Dashboard.
6. Choose the option to 'Enter invitation code'.
7. Enter the invitation code included in the email request from your customer.
8. Fill in the information request about the specified product and upload information about the components and suppliers using the template provided.
9. Select 'Start' at the bottom to cascade the request to your direct suppliers listed in the form.

What are the benefits for my company if we participate in supply chain mapping?

Participating gives you free access to visualised data about your own direct supplier on the NQC platform. This insight can support your own due diligence, responsible sourcing efforts, and risk management.

Background

As your suppliers (and their suppliers) respond, the map of your product's supply chain builds within the platform. You gain intelligence about component origins and potential risks, helping you understand your own upstream dependencies better.

Steps

To view a supply chain for a product:

1. Sign in to your NQC account.
2. On your 'Dashboard', find the completed Supply Chain Mapper questionnaire for the product you want to view (use filters and search if needed).
3. Select the 'View supply chain' icon on the questionnaire tile for the product.

Explore the available views:

• 'Component map': Shows geographic locations.
• 'Component hierarchy': Shows the tiered structure.
• 'Component list': Provides a table overview.

How do I respond to the email request for supply chain product information?

Click the 'GET STARTED' link in the invitation email you received. This will take you to the NQC platform (sign in or register) and directly into the Supply Chain Mapper form to fill out.

Background

The process starts with the email link. The form itself is designed to be straightforward, asking for high-level product details, locations where the products are manufactured at or transported via, and component supplier contacts to enable the mapping process down the chain.

Steps

To complete the Supply Chain Mapper request:

1. Sign in or register on the NQC platform.
2. If you use the link in the email, you'll be directed straight into the Supply Chain Mapper page.
3. Otherwise, select 'Enter invitation code' on the top right side of your Dashboard.
4. Choose the option to 'Enter invitation code'.
5. Enter the invitation code included in the email request from your customer.
6. Fill in the information request about the specified product and upload information about the components and suppliers using the template provided.
7. Select 'Start' at the bottom to cascade the request to your direct suppliers listed in the form.

How do I add an invitation to my Supply Chain Mapper?

Add an invitation by clicking 'Update' on your Supply Chain Mapper, download the previous template you uploaded and add a new line to the file for each new invitation to be added to your Supply Chain Mapper, upload this updated CSV file in your Supply Chain Mapper, and click 'Start'.

Background

Updating the CSV file is how you edit and manage the invitations to your suppliers within your Supply Chain Mapper. It is important to always communicate with each point of contact in your supplier's organization before entering their email in your Supply Chain Mapper to ensure they are aware of the request. Do not change the product part name/scope of any components that your suppliers have already completed, as this will un-link them from your Supply Chain Mapper.

Steps

To add an invitation in your Supply Chain Mapper:

1. Sign in to your NQC account.
2. On the 'My questionnaires' tab on your Dashboard, find the completed Supply Chain Mapper questionnaire for the product you want to update (use filters and search if needed).
3. Scroll to the bottom of the page and click the name of your previously uploaded file to download it.
4. Open the downloaded file and add the supplier organisation, location, and part information as needed. Ensure any new supplier contacts have been informed of the request. Do not change the part name of any product already responded to, as this will unlink it from your supply chain.
5. Save the file in a .csv format.
6. Return to your Supply Chain Mapper and remove the previous file.
7. Upload the new file into your Supply Chain Mapper.
8. Click 'Start' at the bottom of the page and click 'Yes' in the pop-up box that appears.

What information do I need to provide in response to a request for supply chain data?

You'll need to provide high-level details in the one-page Supply Chain Mapper form: the product name/ID requested by your customer, your production location(s), the main components of that product, and location and contact information of the organisations that supply these components.

Background

The request aims for simplicity. Use product part names that your own suppliers will recognise (e.g., from purchase orders) to ensure your suppliers know exactly what product they should complete their own Supply Chain Mapper for. In the supplier country and address fields, provide the country and address your supplier provides you this product from.

Steps

To complete the Supply Chain Mapper request:

1. Sign in or register on the NQC platform.
2. If you use the link in the email, you'll be directed straight into the Supply Chain Mapper page.
3. Otherwise, select 'Enter invitation code' on the top right side of your Dashboard.
4. Choose the option to 'Enter invitation code'.
5. Enter the invitation code included in the email request from your customer.
6. Fill in the information request about the specified product and upload information about the components and suppliers using the template provided.
7. Select 'Start' at the bottom to cascade the request to your direct suppliers listed in the form.

How do I delete an invitation from my Supply Chain Mapper?

Delete an invitation by clicking 'Update' on your Supply Chain Mapper, download the previous template you uploaded, delete the line which contains the information you want to remove, upload this updated CSV file in your Supply Chain Mapper, and click 'Start'.

Background

Updating the CSV file is how you edit and manage the invitations to your suppliers within your Supply Chain Mapper. Do not change the product part name/scope of any components that your suppliers have already completed, as this will un-link them from your Supply Chain Mapper.

Steps

To delete an invitation in your Supply Chain Mapper:

1. Sign in to your NQC account.
2. On the 'My questionnaires' tab on your Dashboard, find the completed Supply Chain Mapper questionnaire for the product you want to update (use filters and search if needed).
3. Scroll to the bottom of the page and click the name of your previously uploaded file to download it.
4. Open the downloaded file and delete the supplier organisation, location, and part information that you no longer wish to include.
5. Save the file in a .csv format.
6. Return to your Supply Chain Mapper and remove the previous file.
7. Upload the new file into your Supply Chain Mapper.
8. Click 'Start' at the bottom of the page and click 'Yes' in the pop-up box that appears.

Who can see the product and supplier information I submit for supply chain mapping?

You can see the product and supplier information you submit, including identifiable details for your own direct suppliers. Your customer can see the information you submit about your organization only. Any information relating to your suppliers is anonymized for your customer.

Background

The NQC platform protects commercially sensitive supply chain relationships by controlling data visibility between suppliers and customers.

Suppliers can view their own data and identifiable information for their direct suppliers. Customers can view their own data and identifiable information about their direct suppliers, but cannot see identifiable details of their suppliers' suppliers.

Information relating to sub-tier suppliers is anonymised for customers in line with the Principle of Least Privilege. Identifiable sub-tier data is only disclosed where required for specific legal or regulatory reasons, and affected parties would be notified if this occurs.

How should I fill in the CSV template in Supply Chain Mapper?

You should fill in the CSV template by providing information about the components that make up your product. You should fill in one line per component that makes up your product, entering information on the specific component and the supplier organisation that provides this component.

Background

The information you enter in the CSV template is used to build the supply chain for your product and invite your suppliers to complete their own Supply Chain Mapper. All sensitive information regarding your suppliers (organisation names, contact information) is hidden from your buyer unless explicitly stated otherwise.

Steps

To fill in the CSV template:

1. Within your Supply Chain Mapper, click the 'Download template' button and open the file that downloads.
2. For each component that makes up your product, you should fill in one line of the CSV template.
3. In the 'Supplier Name' column, enter the registered organisation name of the relevant supplier.
4. In the 'Supplier Country Code' column, enter the relevant ISO 3 country code of the location your supplier provides you their component from.
5. In the 'Supplier Location Address' column, enter the location your supplier provides you their component from - this can be as a text string address format (Organisation, Street, Town, City, Post/ZIP Code, Country), latitude-longitude (XX.XXXXX, -YY.YYYYY), or Google Place ID format.
6. In the 'Supplier Email Address' column, enter the email address of a relevant point of contact within your supplier's organisation who will receive the request to complete their own Supply Chain Mapper - you must always communicate with this supplier contact to inform them that you will be inviting them to complete a Supply Chain Mapper.
7. In the 'Product Part Name' column, enter the part name of the component that your supplier provides - your supplier should know exactly what component you are referring to from this information so include the relevant part ID in this column too if needed.
8. In the 'Product Part ID' column, enter the part ID of the component that your supplier provides.
9. In the 'Supplier Telephone' column, enter the telephone number of the invited supplier contact if known - leave blank if not known.
10. Leave all other columns blank and download the file in the .csv format.
11. Within your Supply Chain Mapper, click 'Upload Suppliers' and upload the completed CSV template.

What should I enter in the 'Supplier Location Address' field of the CSV upload?

In the 'Supplier Location Address' field, you should enter the location of the site your supplier provides you their component from in either a text string address format (street, city, country), latitude longitude, or Google Place ID format. This address should be for a manufacturing or logistics site rather than a sales or administration location.

Background

This address is used to map your product's supply chain. Your supplier will confirm their address when they complete their own Supply Chain Mapper. Should you not know the exact site address of your supplier, provide the most exact location information that you do know - for example, city and country.

Steps

To fill in the 'Supplier Location Address' field of the CSV template:

1. Within your Supply Chain Mapper, click the 'Download template' button and open the file that downloads.
2. For each component that makes up your product, you should fill in one line of the CSV template.
3. Within the 'Supplier Location Address' field enter the location of the site your supplier provides you their component from in either a text string address, latitude longitude, or Google Place ID format.
4. If entering a text string address, enter the address in the following format: organisation name, street number and name, town, city, post/ZIP code, country.
5. If entering a latitude longitude, enter the location in the following format: -12.34567, -98.76543
6. If entering a Google Place ID, ensure that the value entered is a valid Google Place ID with no spaces in the cell.
7. For each supplier component, ensure that the Supplier Name, Supplier Country Code, Supplier Email Address, Product Part Name, and Product Part ID columns are also filled in.
8. Leave all other columns blank and download the file in the .csv format.
9. Within your Supply Chain Mapper, click 'Upload Suppliers' and upload the completed CSV template.

What should I do if I cannot find my company's address when completing the Supply Chain Mapper?

You may need to enter your address in a specific format in order for it to appear in the location picker dropdown. Ensure that you have entered your address in the format 'Organisation, Street, Town, City, Region, Country'. If you still can't find your exact address, try searching without the organisation name and street number.

Background

The location picker uses data directly from Google Maps so any address which can be found in Google Maps will be available from the location picker. Finding your address in Google Maps first and copying the address directly into the location picker is a great way to find the correct format for your address if you are struggling.

Steps

If you cannot find your address when searching within the Supply Chain Mapper:

1. Ensure that you are selecting an address from the dropdown list - you cannot enter your address manually without selecting an option from the list.
2. If you cannot find the relevant address from the dropdown list, try removing the organisation name and reviewing the dropdown list again.
3. If you still cannot find the relevant address from the dropdown list, try removing the street number and reviewing the dropdown list again.
4. If you still cannot find the relevant address from the dropdown list, try finding your site location on Google Maps and clicking on your site location - Google Maps will show the closest registered address to the location you have clicked on. Copy this address, paste it into the Supply Chain Mapper address field, and select the address from the dropdown list.
5. If you still cannot find the relevant address from the dropdown list, please speak to a member of our Support Team via the live chat and share your site address or preferably the latitude and longitude coordinates of the site - our Support Team will be able to share the closest available address that you can select.