Answer

An invitation code may show as invalid if it has already been used to start a new questionnaire.

Background

An invitation code may show as invalid for a number of reasons. The most common reason is if it has already been used to start a new questionnaire either by yourself or a colleague. Follow the steps to check if a questionnaire already exists on your account against which the invitation code has been used.

Steps

If you receive an error when entering an invitation code:

1. Check that you have entered the correct invitation code. Invitation codes are usually included within the email about the request.
2. If you continue to receive an invitation code error, use our chat service for support.

To find and share an existing questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Find the existing questionnaire on your Dashboard (use filters and search if needed).
3. Select the 'Share' icon on the questionnaire tile.
4. Choose the option to 'Enter invitation code'.
5. Enter the invitation code that is in the email request from your customer.
6. Select 'Share' to complete the action.
7. If the questionnaire is not yet complete, you must answer the remaining questions and submit for validation.

To start a new questionnaire using an invitation code:

1. Sign in to your NQC account.
2. Select 'Enter invitation code' on the top right side of your Dashboard.
3. Choose the option to 'Enter invitation code'.
4. Enter the invitation code that is in the email request from your customer.
5. Select 'Share' to complete the action.
6. Complete the questionnaire and submit for validation.