Svar

If an SAQ 5.0 answer is showing as locked, only users with the 'Assessor' user permission can unlock it.

Bakgrund

The platform allows users with the Assessor user permission, to lock or offer suggested answers across all SAQ 5.0 questionnaires on one organisation account. This helps to maintain consistency for company-wide policies or certifications within the SAQ 5.0. A user with the Assessor user permission can lock the answer in a template SAQ 5.0 response on the headquarter location. When you, or another user, complete any other SAQ 5.0 questionnaire, these locked answers appear as read-only as they automatically use the approved template response. Some answers may not be locked but rather suggested which means that you can choose to use them or edit them. If you believe a locked answer is incorrect for your specific location scope, you should contact either the user with Assessor or User Manager permission.

Steg

To unlock a template answer (if you have the Assessor user permission)

1. Sign in to your NQC account.
2. Find the completed SAQ 5.0 questionnaire for your headquarters location on your dashboard (the location address will be abbreviated with HQ - use filters and search if needed).
3. Click on the HQ questionnaire tile to go to the questionnaire details.
4. Select the 'Answers' tab.
5. Select the relevant section of the questionnaire answers to view individual questions and their locked template answers.
6. For each answer you want to unset as a template response, select 'Unlock HQ template answer'.
7. Confirm your choice to unlock when prompted.
8. Repeat the step for all answers that you want to unset as a template response.