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Can I contact my customer via the platform?

Answer

You can send a message to your customer, directly via the platform, in relation to a specific questionnaire or assessment that they have asked you to complete.

Background

The NQC platform supports direct messaging between suppliers and customers to help resolve direct questions or actions against questionnaires or data requests.

Steps

To contact your customer


  1. Sign in to your NQC account.
  2. Find the relevant questionnaire on your dashboard that you want to message your customer about (use filters and search if needed).
  3. Click on the 'Message' button on the questionnaire tile.
  4. If the questionnaire is shared with more than one buyer, choose the buyer contact that you want to message and select 'Confirm'.
  5. Where this is the first message between you and the customer, choose a name for the message topic and select 'Save'.
  6. Type your message to the customer in the message box provided.
  7. You can use the platform 'Enable translations' option in the "More options" menu if you need to translate all messages in a conversation in your platform language.
  8. Select the paper plane icon at the bottom right of the message box.

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