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I want to change my email address. How do I do this?

Answer

If your new email address domain matches other email domains on your organisation account, then you can change your email address. Otherwise, your User Manager will need to approve your new email address.

Background

Users can update their own email address only when the new domain is already recognised on the organisation account. This prevents suppliers or colleagues from switching to email domains that could misrepresent organisational identity.
When a new domain is introduced, the User Manager must review and approve the request to ensure it is legitimate and aligned with the organisation's access and security controls.

Steps

To change your email address


  1. Sign in to your NQC account.
  2. Click on your initials in the top right corner of the screen.
  3. Select 'Account settings'.
  4. Open the 'More Options' menu on the right-hand side.
  5. Select 'Edit email address'.
  6. Enter your new email address.
  7. Select 'Save'.

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