Answer

You can manage your email alerts by selecting the specific questionnaire types and statuses you wish to be notified about within your account settings.

Background

The NQC platform allows you to personalise your notification preferences to ensure you only receive relevant alerts. Notifications are targeted specifically to the user who has configured them, reducing unnecessary noise for the rest of your organisation.

Alerts are divided into three main sections based on your role and subscriptions:
Questionnaires: Used by suppliers to receive notifications regarding their own organisation's questionnaires and outstanding tasks.
Supplier Alerts: Used by buyers to stay informed about the progress and status updates of the suppliers they are managing.
Sub-tier Alerts: Available to organisations with a subscription to Supply Chain Mapper (SCM) to monitor the compliance and progress of suppliers deeper in their supply chain.

Please note that certain critical alerts, such as "Requested" status notifications for outstanding actions, may be mandatory to ensure compliance tasks are completed.

Steps

To configure your alert notifications:

1. Sign in to your NQC account.
2. Select your initials in the top right corner of the screen.
3. Select Account settings.
4. From the pull-down menu, select Alerts.
5. Choose the relevant section for your needs:
   • Questionnaires: For notifications regarding your own organisation's tasks.
   • Supplier Alerts: For notifications regarding suppliers you are managing.
   • Sub-tier Alerts: For notifications regarding your deeper supply chain (requires an SCM subscription).
   
   


6. Select Edit next to the relevant questionnaire type (e.g. SAQ 5.0 or Supply Chain Mapper).


7. Tick or untick the boxes for the specific statuses you wish to receive email notifications for.


8. Select Save to apply your changes.